Privacy Policy

Gemini said

Last Updated: May 1, 2026.

Welcome to Ludios Casino (ludioscasino.co). We are committed to protecting the privacy and security of our punters. This Privacy Policy outlines how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the Ludios Casino platform.

When we mention "Ludios Casino," "we," "us," or "our," we refer to the entity responsible for your information under this Privacy Policy. As an Australian-facing platform, we operate in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), while also acknowledging the high standards set by the General Data Protection Regulation (GDPR) for our international data processing practices.

1. Information We Collect

To provide a ripper gaming experience and ensure you can have a crack at our latest pokies safely, we must collect certain information. This collection happens in three categories.

1.1 Information You Give to Us

Account Information: When you sign up for a Ludios Casino account, we require certain information such as your first name, last name, date of birth, and email address.
Identity Verification Information: To comply with anti-money laundering (AML) laws and ACMA guidelines, we may collect images of your government-issued ID (driver’s license or passport), proof of address, and occasionally a "selfie" to confirm your identity before you withdraw your winnings from the pokies.
Payment Information: To facilitate instant PayID deposits or bank transfers via POLi and BPAY, we collect financial information such as your bank account details or credit card numbers.
Communications: When you contact our support team ([email protected]) for assistance during a Saturday arvo session, we collect information about your communication and any information you choose to provide.

1.2 Information We Automatically Collect

Usage Information: We collect information about your interactions with the platform, such as the pokies you play, the punts you place on the AFL or NRL, and your betting history.
Log Data and Device Information: We automatically collect log data when you access the site, including your IP address, access dates and times, hardware and software information, and device event information.
Cookies and Similar Technologies: We use cookies to keep you logged in and to remember your preference for AUD settings.

1.3 Information We Collect from Third Parties

To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third-party service providers and/or partners, and combine it with information we have about you. This includes credit bureau checks and identity verification services.

2. How We Use Your Information

We use, store, and process your information to provide, understand, improve, and develop Ludios Casino, and to maintain a trusted and safe environment.

2.1 Provide and Improve the Platform

Enable you to access and use the Ludios Casino platform.
Operate, protect, improve, and optimize the platform and experience, such as by performing analytics and conducting research.
Provide customer service via email at [email protected].
Send you service or support messages, updates, and security alerts.

2.2 Personalization and Marketing

Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences. This includes offers for free spins on new pokies or special punting odds for the Melbourne Cup.
Personalize your experience by profiling your behavior to suggest AFL or NRL matches you might like to bet on.

2.3 Security and Compliance

Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
Conduct security investigations and risk assessments.
Verify or authenticate information provided by you.
Comply with our legal obligations under Australian law, including those set by the Australian Communications and Media Authority (ACMA).
Enforce our Terms of Service and other policies.

3. Data Sharing and Disclosure

Ludios Casino does not sell your personal information. We only share your data as described in this section.

3.1 With Your Consent

Where you have provided consent, we share your information as described at the time of consent, such as when you authorize a third-party application or website to access your Ludios Casino account.

3.2 Compliance with Law and Law Enforcement

We may disclose your information to courts, law enforcement, or governmental authorities (such as AUSTRAC or ACMA), or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to comply with our legal obligations.

3.3 Service Providers

We use a variety of third-party service providers to help us provide services related to the Ludios Casino platform. For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, or (v) allow the provision of Ludios Casino services through third-party platforms and software tools (e.g, pokie software providers like Aristocrat or Pragmatic Play).

3.4 Payment Services

To facilitate your deposits and withdrawals using POLi, PayID, BPAY, Neosurf, or crypto, we share relevant information with financial institutions and payment processors. These entities are bound by their own privacy policies and strict Australian financial regulations.

4. Your Rights and Choices

In accordance with the Privacy Act 1988 (Cth) and the GDPR, you have specific rights regarding your personal information.

4.1 Managing Your Information

You may access and update some of your information through your Account settings. You are responsible for keeping your personal information up-to-date, especially your contact details for support arvo queries.

4.2 Rectification of Inaccurate or Incomplete Information

You have the right to ask us to correct inaccurate or incomplete personal information about you which you cannot update yourself within your Ludios Casino account.

4.3 Data Access and Portability

In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

4.4 Data Retention and Erasure

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the platform to you, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information:

We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
We may retain and use your personal information to the extent necessary to comply with our legal obligations (e.g, AML and CTF laws).
Because we maintain the platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

5. Security

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.

When you use PayID or POLi, your financial data is handled via encrypted gateways to ensure your AUD balance remains secure. However, please remember that no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure.

6. Responsible Gambling and Data Usage

At Ludios Casino, we take our responsibility to the Australian punting community seriously. We use your data to monitor for signs of problem gambling. If our systems detect patterns that suggest you may be at risk, we reserve the right to:

Limit your ability to punt on certain events (like the AFL or horse racing).
Restrict your access to the pokies.
Provide your contact information to local support services like Gambling Help Online (1800 858 858).

We believe that every punter should have a ripper time without it affecting their wellbeing. Using data for proactive protection is a core part of our service.

7. International Data Transfers

To facilitate our global operations, Ludios Casino may transfer, store, and process your information within our family of companies or with service providers based outside of Australia. Laws in these countries may differ from the laws applicable to your country of residence. For example, information collected within the Australia may be transferred, stored, and processed outside of Australia for the purposes described in this Privacy Policy.

Where we transfer store, and process your personal information outside of Australia, we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.

8. Specific Considerations for Australian Punters

8.1 AML/CTF Act

Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, Ludios Casino is required to verify your identity before you can withdraw AUD from your account. This is a non-negotiable legal requirement designed to keep the Australian financial system clean.

8.2 Marketing Opt-out

You have the right to opt-out of marketing communications at any time. Whether it’s a text about a "no-deposit bonus" or an email about a "Melbourne Cup special," you can click the "unsubscribe" link or contact us at [email protected] to be removed from the list.

8.3 Complaints

If you have a complaint about our handling of your personal information, you can contact our Privacy Officer at [email protected]. We will respond to your complaint within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Cookies Policy

Ludios Casino uses cookies to enhance your experience. Cookies are small text files that are stored on your device when you visit our website.

Essential Cookies: These are necessary for the operation of the site, allowing you to move around and use features like the secure cashier for your Neosurf or Visa deposits.
Performance Cookies: These collect information about how punters use the site, which pokies are the most popular, and if they experience any error messages.
Functionality Cookies: These allow the site to remember choices you make (such as your username or your preference for AUD) to provide a more personal experience.
Targeting Cookies: These are used to deliver adverts more relevant to you and your interests, such as NRL betting promotions.

You can choose to disable cookies through your browser settings, but please note that this may affect your ability to have a crack at some of our pokies or features.

10. Changes to This Privacy Policy

Ludios Casino reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the platform and update the "Last Updated" date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Ludios Casino platform will be subject to the revised Privacy Policy.

11. Contact Us

If you have any questions or complaints about this Privacy Policy or Ludios Casino's information handling practices, you may email us at:

Email: [email protected].

Our support hours are aligned with local Australian time zones to ensure you get help when you need it, whether it’s a quick question about a PayID deposit or a technical issue during a Saturday arvo punt.

12. Detailed Data Processing Table

To ensure transparency, the following table outlines how your data is handled:

Data Type	Purpose	Legal Basis (GDPR/APP)
Registration Data	Account Creation	Contractual Necessity
Identity Docs	KYC/AML Compliance	Legal Obligation
Transaction History	Fraud Prevention	Legitimate Interest
Gameplay Data	Game Integrity/Pokie RTP	Legitimate Interest
Marketing Prefs	Promotional Offers	Consent
Device ID/IP	Security/Geo-blocking	Legal Obligation

Export to.

13. Retention Periods

We store your data according to the following schedule:

Active Accounts: For the duration the account is open.
Closed Accounts: 7 years post-closure to comply with Australian tax and AML regulations.
Marketing Data: Until consent is withdrawn or 24 months of inactivity.
Technical Logs: 90 days, unless required for an ongoing security investigation.

14. Conclusion

At Ludios Casino, we want your experience to be nothing short of ripper. By using our platform, you trust us with your information, and we take that responsibility seriously. We employ industry-standard encryption and follow strict Australian regulatory guidelines to ensure that your only worry is whether your horse wins the next race or the next spin on the pokies hits the jackpot.

Whether you are here for a quick crack at the slots or a deep dive into the NRL season, your privacy is our priority. Good luck, and punter responsibly!