Privacy Policy

Effective Date: May 1, 2026.

Welcome to Ludios Casino (ludioscasino.co). We are committed to protecting the privacy and security of our users' personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, register an account, or engage in any "flutter" across our platform.

As a UK-based service provider, we operate in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018). Furthermore, as an entity serving the British public, we adhere to the rigorous standards set forth by the UK Gambling Commission (UKGC).

1. Important Information and Who We Are

Purpose of This Privacy Policy

This Privacy Policy aims to give you information on how Ludios Casino collects and processes your personal data through your use of this website, including any data you may provide when you sign up for an account, deposit a few quid, or participate in our Premier League football or horse racing promotions.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you.

Data Controller

Ludios Casino is the controller and responsible for your personal data (referred to as "we", "us" or "our" in this policy). We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact Details:

Full name of legal entity: Ludios Casino.
Email address: [email protected].
Postal Address: [Insert Registered UK Address].

Your Duty to Inform Us of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us — for instance, if you move house or change your primary bank transfer details.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about our punters, which we have grouped together as follows:

Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender. We require proof of age to ensure all users are 18+.
Contact Data: Includes billing address, residential address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (Visa/Mastercard, PayPal, Neteller, Skrill, etc.).
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us, whether you are withdrawing a fiver or a significant wedge.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your username and password, bets (flutters) placed, your interests (e.g, Cheltenham or Grand National preferences), feedback, and survey responses.
Usage Data: Includes information about how you use our website, games, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Special Categories of Data

In the interest of Responsible Gambling, we may process information regarding your gambling habits. If you self-exclude via GamStop or if we identify patterns suggestive of problem gambling, we process this "health-related" data to fulfill our regulatory obligations to the UKGC.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct Interactions

You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

Create an account on our site;.
Deposit funds (from a nicker to a larger sum);.
Apply for bonuses or promotions;.
Enter a competition or survey;.
Give us feedback or contact support.

Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

Third Parties or Publicly Available Sources

We may receive personal data about you from various third parties and public sources including:

Analytics providers (such as Google);.
Payment service providers (PayPal, Apple Pay, Google Pay);.
Credit reference agencies and Identity Verification services (essential for UKGC compliance);.
GamStop (to check for self-exclusion status).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g, managing your bets and payouts).
Legal or Regulatory Obligation: Where we need to comply with a legal obligation, specifically those mandated by the UKGC regarding Anti-Money Laundering (AML) and Know Your Customer (KYC) checks.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message.

Purposes for Which We Will Use Your Personal Data

Purpose/Activity	Type of Data	Lawful Basis for Processing
To register you as a new punter	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your winnings (whether a tenner or a wedge)	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract with you (b) Legitimate interests
To manage our relationship with you	(a) Identity (b) Contact (c) Profile (d) Marketing	(a) Performance of a contract (b) Legal obligation (c) Legitimate interests
To enable you to partake in a prize draw or competition	(a) Identity (b) Contact (c) Profile (d) Usage	(a) Performance of a contract (b) Legitimate interests
To administer and protect this website	(a) Identity (b) Contact (c) Technical	(a) Legitimate interests (b) Legal obligation
To deliver relevant website content and advertisements to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing (f) Technical	Legitimate interests
To use data analytics to improve our website, services, and customer experiences	(a) Technical (b) Usage	Legitimate interests

Export to.

5. Marketing and Bonus Culture

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Under UKGC rules, we ensure that any bonus offer — whether for the Premier League or a horse racing event — is presented with fair wagering requirements stated upfront.

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers (like a "fiver" free bet) may be relevant.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table in Section 4 above.

Internal Third Parties: Other companies in our Group acting as joint controllers or processors.
External Third Parties: Service providers acting as processors who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors, and insurers. HM Revenue & Customs, regulators, and other authorities based in the United Kingdom. The UK Gambling Commission (UKGC): To comply with licensing requirements. Credit Reference Agencies: To verify your identity and age (18+). Payment Gateways: To facilitate transactions via Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, and Google Pay.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules."

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (such as the Information Commissioner's Office (ICO)) of a breach where we are legally required to do so.

9. Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

For punters, we are required by UK law and UKGC regulations to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for five years after they cease being customers for AML purposes.

In some circumstances, you can ask us to delete your data: see Your Legal Rights below for further information.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons (such as UKGC AML requirements) which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Responsible Gambling and UKGC Compliance

Ludios Casino is dedicated to providing a safe environment for every punter. Data protection plays a vital role in our social responsibility obligations.

Age Verification

We use third-party electronic verification services to confirm that you are 18+. If these checks are inconclusive, we will require copies of identification documents. Access to the site is restricted until verification is complete.

Self-Exclusion and GamStop

We integrate with GamStop, the UK's national self-exclusion service. We share and receive data from GamStop to ensure that if you have registered for self-exclusion, you are prevented from accessing Ludios Casino.

Financial Limits

We provide tools within your account settings to set deposit limits, cooling-off periods, and reality checks. Processing your data to implement these limits is a legal requirement under our UKGC license.

Support Services

If you feel your gambling is no longer a fun flutter and is becoming a problem, we encourage you to contact:

BeGambleAware: begambleaware.org.
GamCare: 0808 8020 133.
GamStop: gamstop.co.uk.

12. Cookies and Tracking

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

We use the following types of cookies:

Strictly necessary cookies: These are required for the operation of our website (e.g, to enable you to log into secure areas).
Analytical or performance cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website.
Functionality cookies: These are used to recognise you when you return to our website, enabling us to personalise our content for you (e.g, remembering your preference for cricket or rugby).
Targeting cookies: These record your visit to our website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

13. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

14. Changes to the Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on May 1, 2026. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

15. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at [email protected].

16. Governing Law

This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.