Terms & Conditions

Gemini said

Last Updated: May 1, 2026.

Welcome to Ludios Casino (the "Website"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "You") and Ludios Casino ("Company," "We," "Us," or "Our"). By registering an account, depositing funds, or using any service provided on ludioscasino.co, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Cookies Policy.

1. Introduction and Legal Framework

1.1 Acceptance of Terms

By accessing the Website, you agree to comply with all applicable laws and regulations. If you do not agree with any part of these Terms, you must cease using the Website immediately.

1.2 Jurisdiction and Regulatory Compliance

Ludios Casino operates under international gaming licenses while tailoring services to the Canadian market. We recognize the unique regulatory landscape in Canada, where gambling is governed provincially.

Ontario Residents: Use of our services in Ontario is subject to the standards set by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).
Other Provinces: For players in British Columbia, Alberta, Quebec, and other provinces, services are provided in accordance with applicable offshore licensing standards while respecting the framework of entities like the BCLC or Loto-Québec where applicable to consumer protection.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. Significant changes will be notified via email or a prominent notice on the Website. Continued use of the platform following such changes constitutes acceptance of the new Terms.

2. Eligibility and Participation

2.1 Legal Age

You must be at least 19 years of age to use Ludios Casino, except in provinces such as Alberta, Manitoba, and Quebec, where the legal gambling age is 18. It is your responsibility to know the legal age in your specific jurisdiction. We reserve the right to request proof of age at any time.

2.2 Geographical Restrictions

While we focus on the Canadian market, availability of the Website does not constitute an offer in jurisdictions where such activities are illegal. It is your responsibility to ensure you are not violating local laws.

2.3 Prohibited Users

The following individuals are prohibited from opening an account:

Employees or directors of Ludios Casino or its affiliated companies.
Professional athletes, coaches, or team officials who could influence a sporting event (for sports betting components).
Individuals on any self-exclusion or "restricted person" list provided by Canadian provincial regulators.

3. Account Rules and Registration

3.1 Single Account Policy

Each player is permitted only one (1) account. If we discover multiple accounts linked to the same person, household, IP address, or device, we reserve the right to close all duplicate accounts and void any winnings or bonuses.

3.2 Accuracy of Information

You must provide true, current, and complete information during registration, including your legal name, date of birth, and Canadian residential address. Use of nicknames or aliases is strictly prohibited.

3.3 Security of Credentials

You are responsible for maintaining the confidentiality of your login credentials. Ludios Casino is not liable for any unauthorized access to your account resulting from your negligence. You must notify [email protected] immediately if you suspect your account has been compromised.

3.4 Verification (KYC - Know Your Customer)

To comply with Canadian and international anti-money laundering (AML) laws, we require identity verification before processing withdrawals. This includes, but is not limited to:

A valid government-issued ID (Passport, Driver’s License).
A utility bill or bank statement showing your Canadian address (issued within the last 3 months).
Proof of ownership of the payment method used (e.g, a screenshot of your Interac e-Transfer profile).

4. Deposits and Financial Transactions

4.1 Currency

All transactions, including deposits, wagers, and withdrawals, are processed in Canadian Dollars (CAD). While we may display balances in other currencies for convenience, the "Loonie" is our standard unit of account.

4.2 Payment Methods

We support the most trusted Canadian payment solutions:

Interac e-Transfer: The preferred and most secure method for Canadian players.
Interac Online, iDebit, and InstaDebit: Direct bank-to-casino transfers.
Credit/Debit Cards: Visa and Mastercard (subject to bank approval for gambling transactions).
Cryptocurrency: Select digital assets (e.g, BTC, ETH) converted to CAD at the point of deposit.

4.3 Minimum and Maximum Deposits

The minimum deposit is typically $10 CAD (a "tenner"), though this may vary based on the specific promotion or payment method. Maximum limits depend on your account level and verification status.

4.4 No Interest

Ludios Casino is not a financial institution. Funds held in your account do not accrue interest.

4.5 Errors and Malfunctions

In the event of a system error or "glitch" that results in incorrect funds being credited to your account, we reserve the right to debit your account for the erroneous amount. Any winnings resulting from a system error are void.

5. Withdrawals

5.1 Withdrawal Process

Withdrawals will be processed back to the same method used for deposit whenever possible. If you deposited via a method that does not support withdrawals, you will be required to use Interac e-Transfer or bank wire.

5.2 Processing Times

We aim to review all withdrawal requests within 24–48 hours. Once approved, funds sent via Interac e-Transfer usually arrive within minutes to a few hours. Bank transfers may take 3–5 business days.

5.3 Maximum Withdrawal Limits

Unless otherwise stated, players may withdraw up to $5,000 CAD per week and $20,000 CAD per month. VIP players may be eligible for higher limits at the discretion of management.

5.4 Wagering Requirements on Deposits

To prevent money laundering, all deposited funds must be wagered at least one time (1x) before they can be withdrawn.

6. Bonuses and Promotions

6.1 Bonus Availability

Bonuses are a privilege, not a right. We offer match bonuses (e.g, 100% up to $500), free spins, and loyalty rewards. Note for Ontario Players: In compliance with AGCO regulations, certain promotional offers may be restricted or require explicit opt-in via a secure portal.

6.2 Wagering Requirements

Unless specified otherwise, bonuses are subject to a 35x wagering requirement on the bonus amount. For example, if you receive a $100 bonus, you must wager $3,500 before the funds can be converted to your cash balance.

6.3 Game Weighting

Not all games contribute equally to wagering requirements:

Slots: 100%.
Table Games: 10%.
Live Casino: 5%.
Progressive Jackpots: 0%.

6.4 Maximum Bet with Active Bonus

While playing with a bonus, the maximum allowed bet is $5 CAD per spin or "puck" (round). Exceeding this limit will result in the forfeiture of the bonus and any associated winnings.

6.5 Bonus Abuse

We reserve the right to review transaction logs and play patterns. Bonus abuse includes, but is not limited to, placing "safe" bets (e.g, betting on both Red and Black in Roulette) or delaying game rounds until wagering is complete.

7. Responsible Gambling

7.1 Our Commitment

Ludios Casino is committed to providing a safe environment. Gambling should be treated as entertainment, not a way to make money. Don't chase your losses or bet more than a "fiver" if you can't afford to lose it.

7.2 Tools for Management

We provide several tools to help you stay in control:

Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit.
Loss Limits: Limits on how much of your CAD balance you can lose.
Session Limits: Reminders of how long you have been logged in.
Cool-off Periods: Temporary account suspension (24 hours to 6 weeks).

7.3 Self-Exclusion

If you feel you have a problem, you can request permanent self-exclusion. Once processed, your account cannot be reopened under any circumstances. We will also take reasonable steps to prevent you from opening new accounts.

7.4 Canadian Resources

If you or someone you know is struggling with gambling, please contact:

ConnexOntario: 1-866-531-2600 (Available 24/7, free and confidential).
Canada's National Problem Gambling Helpline: 1-888-230-3506.
Gamblers Anonymous: Local chapters available across all provinces.

8. Anti-Money Laundering (AML) Policy

8.1 Compliance

Ludios Casino adheres to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) standards. We monitor all transactions to prevent money laundering and terrorist financing.

8.2 Reporting

Any suspicious activity will be reported to the relevant authorities, including FINTRAC where applicable. We reserve the right to freeze accounts during an investigation without prior notice.

8.3 Third-Party Payments

Deposits must come from an account in your own name. We do not accept funds from friends, family, or business accounts. Use of a third-party payment method will result in the immediate closure of the account and the return of the deposit to the original source.

9. Prohibited Conduct

9.1 Fraud and Collusion

You shall not engage in any activity that gives you an unfair advantage, including:

Using automated bots or software.
Colluding with other players to manipulate game outcomes.
Exploiting software bugs or vulnerabilities.

9.2 Criminal Activity

The Website must not be used for any criminal activity, including money laundering or the transfer of illicit funds.

9.3 Inappropriate Communication

When interacting with our support staff via live chat or email, you must remain respectful. Abuse, threats, or discriminatory language will result in account termination.

10. Intellectual Property

10.1 Ownership

All content on ludioscasino.co, including logos, graphics, text, and software, is the property of Ludios Casino or its licensors. You are granted a limited, non-exclusive license to use the Website for personal, non-commercial entertainment.

10.2 Restrictions

You may not copy, modify, distribute, or reverse-engineer any part of the Website or its underlying code.

11. Limitation of Liability

11.1 Service Availability

The Website is provided on an "as-is" and "as-available" basis. We do not guarantee that the service will be uninterrupted or error-free.

11.2 Maximum Liability

To the extent permitted by Canadian law, Ludios Casino’s maximum liability for any claim arising out of these Terms shall not exceed the amount of your last deposit or $1,000 CAD, whichever is lower.

11.3 Indirect Losses

We are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or "goodwill," even if we have been advised of the possibility of such damages.

12. Dispute Resolution and Governing Law

12.1 Internal Complaints

If you have a complaint, please contact our support team at [email protected]. We aim to resolve all disputes within 14 days.

12.2 External Arbitration

If you are unsatisfied with our internal resolution, you may escalate the dispute to the relevant licensing body or an independent ADR (Alternative Dispute Resolution) provider. For players in Ontario, disputes may be referred to the AGCO.

12.3 Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which our primary license is held, without prejudice to the consumer protection laws of the Canadian province in which you reside.

13. Privacy and Data Protection

13.1 Data Collection

We collect personal information to provide our services, verify your identity, and comply with legal obligations. Your data is handled in accordance with our Privacy Policy and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

13.2 Marketing

By registering, you may opt-in to receive marketing communications. You can unsubscribe at any time via your account settings or the link in our emails.

14. Termination and Suspension

14.1 Rights of the Company

We reserve the right to suspend or terminate your account at our sole discretion, without notice, if we believe you have breached these Terms or engaged in illegal activity.

14.2 Account Inactivity

Accounts with no login activity for 12 consecutive months will be deemed inactive. We reserve the right to charge a monthly administrative fee of $5 CAD on inactive accounts until the balance is zero or the account is reactivated.

15. Miscellaneous

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Ludios Casino regarding the use of the Website.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Language

These Terms are written in English. For our players in Quebec and other Francophone regions, a French version may be provided. In the event of a discrepancy between the English and French versions, the English version shall prevail.

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Ludios Casino Support.

Email: [email protected].

Live Chat: Available 24/7 on ludioscasino.co.

By clicking "Register" or "I Agree," you confirm that you have read and accepted these Terms and Conditions in their entirety. Good luck, and keep your stick on the ice.